Terms & Conditions

For room reservations, please call +65 6298 8505 (24hours) or email to info@thepodcapsulehotel.com. By proceeding with the reservation, you accept and agree with The Pod Capsule Hotel that the reservation, if accepted by us, shall be on the terms and conditions as follows:

Rates

• Rates quoted are in Singapore Dollar (SGD) and are excluding 7% Goods and Services Tax.
• The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
• In the event, you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.

Eligible Age for Check-In

• You must be at least 18 years of age to check-in and register for a room.

Check-In and Check-Out Time

• Check-in time is from 3:00pm and check-out time is by 11:00am.
• A valid government-issued identification or passport is required at check-in.

Early Arrival and Late Departure

• Should you arrive at the hotel prior to the check-in time, you are welcome to store your luggage with us until your room is available
• Late check-outs are available on request and subject to room availability.

Credit Card Confirmation

• Other than our Best Flexible Rates which offers a “Payment at Hotel” option, all other rates requires your credit card to be charged for the amount indicated on the booking confirmation page and email.
• The Hotel accepts Visa and MasterCard only.

Group Reservations

• For reservations of 10 pods/suites and above, please email the Hotel at info@thepodcapsulehotel.com with the subject "Group Booking".

Further Information

• No smoking is allowed in the hotel, please proceed to the designated smoking area outside the hotel to smoke. There will be a recovery fee of SGD200 for guest who do not comply in order to cover the extensive cost of restoring to a smoke-free condition. Although smoking is not permitted within the hotel building, guest who smoke are permitted to do so outside the building in designated areas.
• For fire and safety reasons, guests are strictly not permitted to exceed the maximum capacity of the pods/suites. In the event of overcrowding of pods/suites, we reserve the right to require that the extra occupants pay for additional pods/suites.
• The Hotel generally do not accept children below the age of 12 years old.  Each teenage guest below 18 years old will need to be accompanied by at least one adult. We do not allow sharing of pods/suites. 
• Guests are requested to conduct themselves appropriately at all times and to comply with Hotel procedures and/or requests with regard to conduct and respect for other guests, the property of the Hotel, its employees and their health and safety.  Conduct/behaviour that we reasonably consider inappropriate/unacceptable includes but is not limited to: creating an inappropriate level of noise and/or drunken or unruly behaviour and/or any behaviour which other guests or staff find offensive in any way.  We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. You will be held liable for any damage or loss caused by you or a member of your party. Full payment for any such damage or loss must be paid prior to your departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
• All hotel information that is published on our website is current and is subject to change without notice. No liability is accepted for facilities which are temporarily not available, under renovation or not suited to individual tastes and preferences.

General Provisions

• By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel's standard terms and conditions of stay.
• The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
• The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
• You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.
• The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
• The reservation and the terms and conditions set out hereto shall be governed in accordance with the Singapore law.

Privacy Policy

When you provide us with information through this Website, we respect your privacy. It is important for you to understand what we do with information we collect from you through this Website. Your visit to this Website is subject to this Privacy Policy.

Please direct any questions regarding this Privacy Policy to:

1. General Information

When you use the Internet, your computer may transmit certain information to the servers that host the websites you visit.  The information may include the type of Internet browser you are using, the type of computer operating system you are using, your Internet Portal (IP) address, the pages you visited on our websites, and how you arrived at our websites.  When you visit our websites, we collect this information, and we use this information to create a better user experience, to identify areas for improvement on our websites, to enhance the security of our systems, and to provide information on our special offers and promotions.

Cookies and Other Internet Technologies - When you visit our website, we may assign your computer one or more “cookies”. By accessing our website, you agree that we can place cookies on your device. What Are Cookies?: A “cookie” is a small text file that a website can place on your computer to store your preferences.  Cookies are not personally identifiable by themselves, but they can be linked to personal data you provide to us.

How We Use Cookies: We may use cookies so that we can improve your online experience, including to detect your browser’s capabilities, to track ads we display to you, to store login and purchase information of your choice, to present advertising and other content on our website that is tailored to your web preferences and usage patterns, and to generate statistics on website usage.

2. Information Collection and Use

When you submit your personally identifiable information on or through this Website, you are giving your consent to the collection, use and disclosure of your personal information in the manner as set forth in this Privacy Policy. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

Except as otherwise disclosed in this Privacy Policy, we will use the personally identifiable information you provide us only for the purposes of providing the accommodation booking services and processing and sending to you, information and publications which you subscribe for, which may contain advertising, promotional or other information relating to or provided by third parties or otherwise for the purpose of responding to any comments or questions you have or for other internal administrative purposes.

We may also use the information you provide in aggregate non-personally identifiable form for internal business purposes, such as generating statistics and developing marketing plans.

We will not sell or rent your personally identifiable information to third parties without your consent. We may collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. We may share or transfer such non-personally identifiable information with or to our affiliates, licensees and partners. We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. 

3. Log Files

We may use IP addresses to analyse trends, administer our Website, track traffic patterns and gather demographic information for aggregate use.

4. Third Parties

We may retain other companies and individuals to perform functions on our behalf. Examples include data analysis firms, customer support specialists, webhosting companies, and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

5. Links

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on or through this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit.

6. Changes to Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, please periodically review the latest version of this Privacy Policy posted here. Please note that such changes will take effect immediately and what we do with information provided by you will be in accordance with the latest version of this Privacy Policy as posted here.